EALING LOGS – PRIVACY POLICY

Ealing Logs collects, uses, and is responsible for personal information obtained from you. We are regulated under the General Data Protection Regulations (GDPR), which apply across the European Union (including the UK).

The purpose of this policy is to explain how we control, process, handle, and protect your personal information. Your privacy is important to us, and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities.

What Personal Data Is Collected

Ealing Logs may collect personal information to provide our services, including:

  • Your name
  • Email address
  • Telephone number
  • Delivery address
  • Details of your order
  • Payment information

We only collect personal information when there is a legitimate business requirement to do so.

How We Collect Data

We may collect data from the following sources:

  • Direct contact via phone, email, or website
  • Enquiries made through our social media platforms
  • Order placement or service requests
  • Feedback or reviews provided by customers

If you believe we have your data without your consent, please contact us.

How We Use Your Data

We collect personal data to:

  • Process and deliver your orders
  • Communicate updates on your order or delivery
  • Respond to your queries or requests
  • Provide customer support
  • Process payments
  • Improve our services through feedback
  • Comply with legal obligations

We will only use your data in ways that are relevant and lawful.

Disclosure of Personal Data

Your data will be stored securely and may only be shared when necessary for:

  • Delivering your order through third-party couriers
  • Processing payments via secure payment gateways
  • Complying with legal obligations (e.g., HMRC or law enforcement)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

How We Protect Your Data

Ealing Logs is committed to safeguarding your data. We use secure systems and take reasonable precautions to protect your information from unauthorized access, loss, or misuse.

In the unlikely event of a data breach, we will notify affected individuals and report the incident to the relevant supervisory authority in line with GDPR requirements.

Your Rights

You have the following rights regarding your personal data:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (where legally permissible)
  • Restrict the processing of your data
  • Object to the use of your data for specific purposes
  • Withdraw consent for marketing communications

To exercise any of these rights, contact us at info@ealinglogs.co.uk or call 07813 991313.

For more information about your rights, visit the ICO website at www.ico.org.uk.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal and regulatory obligations. Once data is no longer required, it will be securely deleted.

Marketing

If you opt-in to receive marketing communications, we may contact you with relevant updates and offers. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

We use GDPR-compliant systems to manage and store your data securely for marketing purposes.

Cookies and Website Use

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand website usage and improve functionality.

You can manage or disable cookies through your browser settings. Note that disabling cookies may impact your experience on our website.

We may collect data such as your IP address and browsing activity via tools like Google Analytics. This data is anonymized and used only for improving our website performance.

Complaints

If you have concerns about how we process your personal data, contact us at info@ealinglogs.co.uk or 07813 991313. We will address your complaint promptly.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) by calling 0303 123 1113 or visiting www.ico.org.uk.

Contact Information

For any questions about this Privacy Policy or how we handle your data, please contact:

Email: info@ealinglogs.co.uk
Phone: 07813 991313

This Privacy Policy was last updated on 28th January 2025.